1. About these Terms
1.1. These Terms and Conditions (“Terms”) form a legally binding agreement between you and Pretium Synergy Ltd. (“we”, “us”, “our”) for your access to and use of Website/App/Services (together, the “Services”).
1.2. By accessing or using the Services, you agree to these Terms. If you do not agree, do not use the Services.
1.3. If you purchase products or paid services from us, additional terms may apply (see Section 10).
1.4. Our Privacy Policy and Cookie Policy explain how we process personal data and use cookies; they are incorporated by reference into these Terms.
2. Eligibility and Accounts
- 2.1. You must be at least 18 years old (or the age of majority in your jurisdiction) to use the Services. If you are under 18, you must have parental/guardian consent, and they must agree to these Terms on your behalf.
- 2.2. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account. Notify us immediately of any unauthorised use.
- 2.3. We may suspend or terminate your account if you breach these Terms, provide false information, or if we suspect misuse.
3. Acceptable Use
- You must not:
- use the Services for any unlawful, fraudulent, or harmful purpose;
- infringe intellectual property or privacy rights;
- upload or transmit viruses, malware, or other harmful code;
- bypass, probe, or disrupt security or access controls;
- use automated tools (scrapers, bots) without our prior written consent;
- harass, threaten, or defame others;
- engage in any activity that could disable, overburden, or impair the Services.
- We may monitor use to maintain security and service quality and remove or block content that breaches these Terms.
Sharing your data
- Service providers (hosting, analytics, email delivery, payment processors)
- Professional advisers (lawyers, auditors)
- Regulators (where legally required)
We do not sell or rent your personal data.
If data is transferred outside the UK, we ensure it is protected using adequate safeguards such as UK IDTA, SCCs, or adequacy regulations.
Cookies
We use cookies and similar technologies. See our Cookie Policy for full details.
Data retention
- Customer account information: until you close your account
- Order information: 6 years (tax & accounting requirements)
- Marketing data: until you opt out or withdraw consent
- Cookies: retention varies (see Cookie Policy)
Your rights
- Access your data
- Rectify inaccurate data
- Erase your data (“right to be forgotten”)
- Restrict processing
- Object to processing
- Data portability
- Withdraw consent at any time
- Complain to the ICO (www.ico.org.uk)
To exercise your rights, contact us at: customer.service@pretiumsynergy.co.uk
Keeping your data secure
- Encryption
- Secure servers
- Access controls
- Regular security assessments
However, no method is 100% secure and we cannot guarantee absolute security.
