About these Terms
- These Terms and Conditions (“Terms”) form a legally binding agreement between you and Pretium Synergy Ltd. (“we”, “us”, “our”) for your access to and use of Website/App/Services (together, the “Services”).
- By accessing or using the Services, you agree to these Terms. If you do not agree, do not use the Services.
- If you purchase products or paid services from us, additional terms may apply (see Section "Purchases, Pricing, and Subscriptions").
- Our Privacy Policy and Cookie Policy explain how we process personal data and use cookies; they are incorporated by reference into these Terms.
Eligibility and Accounts
- You must be at least 18 years old (or the age of majority in your jurisdiction) to use the Services. If you are under 18, you must have parental/guardian consent, and they must agree to these Terms on your behalf.
- You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account. Notify us immediately of any unauthorised use.
- We may suspend or terminate your account if you breach these Terms, provide false information, or if we suspect misuse.
Acceptable Use
You must not:
- use the Services for any unlawful, fraudulent, or harmful purpose;
- infringe intellectual property or privacy rights;
- upload or transmit viruses, malware, or other harmful code;
- bypass, probe, or disrupt security or access controls;
- use automated tools (scrapers, bots) without our prior written consent;
- harass, threaten, or defame others;
- engage in any activity that could disable, overburden, or impair the Services.
We may monitor use to maintain security and service quality and remove or block content that breaches these Terms.
Intellectual Property
- The Services, including all content, features, and functionality (text, graphics, logos, images, audio, video, software, and code) are owned by us or our licensors and are protected by copyright, trade mark, and other IP laws.
- Licence to you: We grant you a limited, revocable, non‑exclusive, non‑transferable licence to access and use the Services for your personal, non‑commercial use (or, if you are a business user, for internal business purposes) in accordance with these Terms.
- Restrictions: You must not copy, reproduce, modify, adapt, reverse engineer, decompile, or create derivative works from the Services except as permitted by law.
- Trade marks: Our names, logos, and brands are our trade marks. You may not use them without our permission.
User Content
- You are responsible for content you submit, post, upload, or otherwise make available via the Services (“User Content”). You represent and warrant that you own or have the necessary rights to your User Content and that it does not violate any law or rights of others.
- Licence to us: You grant us a worldwide, non‑exclusive, royalty‑free licence to host, store, use, reproduce, modify (for formatting/display), publish, translate, distribute, and display your User Content for the purpose of operating and improving the Services.
- We may remove or disable access to any User Content that breaches these Terms or applicable law.
Third‑Party Links and Services
The Services may contain links to third‑party websites or services. We do not control and are not responsible for third‑party content, products, or services. Your use of third‑party services may be subject to their own terms and policies.
Information, Availability, and Changes
- We aim to ensure the Services are accurate and available, but we do not guarantee that the Services or any content will always be available, uninterrupted, error‑free, or up‑to‑date.
- We may update, suspend, withdraw, or change all or any part of the Services without notice for business or operational reasons.
- We may update these Terms from time to time. The updated Terms will apply from the “Last updated” date above. If changes are material, we will take reasonable steps to notify you.
Data Protection and Cookies
- We process personal data in accordance with the UK GDPR and the Data Protection Act 2018. Please see our Privacy Policy for details, including your rights and how to contact us or the ICO.
- We use cookies and similar technologies; see our Cookie Policy for details and your choices.
Liability
This section applies to the extent permitted by law.
- Nothing excludes liability for death, injury, or fraud where law prevents exclusion.
- If you are a consumer, statutory rights remain unaffected.
- We are not liable for:
- Loss not caused by our breach.
- Unforeseeable losses.
- Business-related losses including profits or data.
- If you are a business user:
- All implied warranties are excluded where lawful.
- No liability for indirect losses.
- Liability capped at £100 or fees paid in the previous 12 months.
Purchases, Pricing, and Subscriptions
- Pricing & VAT: Prices are in GBP and inclusive/exclusive of VAT as stated at checkout. We may change prices at any time (changes do not affect existing orders already accepted).
- Order process: Your order is an offer to buy. We will confirm acceptance by email when we dispatch goods or activate services.
- Delivery / Digital access: Estimated delivery or activation dates are not guaranteed. Risk in goods passes on delivery; title passes on full payment.
- Cancellations & refunds (consumers): If you are a consumer purchasing online, you may have a 14‑day right to cancel under the Consumer Contracts Regulations 2013, subject to statutory exceptions (e.g., downloads you ask us to start within the cancellation period, customised goods). Details are in our Returns & Cancellations Policy.
- Faulty goods/services: You have statutory rights under the Consumer Rights Act 2015 regarding goods, digital content, and services.
- Subscriptions / auto‑renewal: If applicable, your plan renews automatically at the then‑current price unless you cancel before renewal. You can manage or cancel in Account settings. We will provide renewal notices as required by law.
- Promo codes: Promotional discounts are subject to specific terms and may be withdrawn at any time.
Suspension and Termination
We may suspend or terminate your access immediately if you breach these Terms, we are required by law, or for security reasons. You may stop using the Services at any time. Certain sections (including IP, Liability, Governing Law) survive termination.
Linking to Us
You may link to our homepage in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link that suggests any association, approval, or endorsement on our part where none exists. We may withdraw linking permission without notice.
Accessibility
We aim to make the Services accessible to all users and follow recognised standards where feasible. If you experience accessibility issues, please contact us at customer.service@pretiumsynergy.co.uk.
Force Majeure
We are not liable for any delay or failure to perform due to events beyond our reasonable control, including acts of God, strikes, outages, or regulatory actions.
Notices
We may provide notices to you via the Services, email, or the contact details you provide. You should send legal notices to customer.service@pretiumsynergy.co.uk or our registered office.
Governing Law and Jurisdiction
These Terms and any dispute or claim (including non‑contractual disputes or claims) are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except that consumers resident in Scotland or Northern Ireland may bring proceedings in their local courts.
Complaints and Alternative Dispute Resolution
If you have a complaint, please contact us at customer.service@pretiumsynergy.co.uk. If we cannot resolve it, consumers may use an approved Alternative Dispute Resolution (ADR) provider or the Online Dispute Resolution (ODR) platform where applicable. ADR/ODR does not affect your right to go to court.